Shian publishes four newsletters a year and one annual report to provide information for tenants and encourage participation.

06/07/2010 16:38:26 SHIAN: Working to provide a ‘best standard’ service for our tenants Shian has always been concerned to provide as good a service as it can to its tenants. We are now engaged in a programme of work to do even better, driven in part by a new approach developed by the Tenants Services Authority (TSA). The aim of the new standards is to ensure that organisations such as Shian are doing their job properly, but with less formal supervision and regulation: in short, less bureaucracy. We are expected as a good performing landlord to get on with the job we do, that is, providing good quality services without too much external interference. However, we have to ensure that we meet a number of standards, and tenants are an essential part of this new approach: we always aim to involve tenants in what we do, but now we want to do even more. Hence tenants should be involved in all aspects of our work: we need to ensure that we consult with you in what we do, and that we listen to what you say and obtain feedback. Tenants effectively will have a scrutiny role, and have the opportunity to make their input into how we run Shian and make decisions. Over the next few months we will be working to involve you in developing what the TSA calls a ‘local offer’. This is effectively a bespoke service offer that will address tenant involvement and empowerment, neighbourhood and community and issues concerning your home such as repairs etc. We have started work on this and as a first phase we have commissioned a review on how we run Shian, measuring ourselves against the standards developed by the TSA. What we are doing These notes are the first part of our communications with you about how we intend to respond to the new approach of the TSA. Below we ask a number of questions that we would like feedback on. These include: • What do we do well, and what areas can we improve upon? (the more detail you can provide the better). • What do you think are the best ways for us to involve tenants in what we do? For example by meetings, emails, the website, developing special forums, newsletters, texts etc. • Are there ways in which you would like to be involved? If so let us know. • Would you consider being a member of a tenant forum? This may amount to no more than one meeting a month, and we would pay travel costs. • Have you any other thoughts or comments? We want to hear from you. You can contact us by letter, email, phone or text 76 Mare Street, Hackney, London E8 3SG, info@shian.org.uk, 020 8985 7120. In addition, we are arranging a meeting with a number of tenants who have expressed an interest in scrutiny. This will take place on 22nd July 2010. If you want to attend and make your views known you are very welcome. Call Karen Lindsay to let us know and whether you want any further information. At the meeting we will brief you further on what we are doing and hear your views on the Shian local offer. Most importantly, we will be listening to you. Finally, we will be arranging further communications with all tenants on how we are progressing work in this area: watch this space! In the meantime please don’t hesitate to contact us if you need any further information or clarification.

10/06/2010 11:55:09 Tenant Away Day 2010 We plan to return to the seaside this year. Wednesday 25th August 2010. More details here

02/03/2010 16:19:51 Parking Permits if you currently have a parking permit for the period 2009/10 this is due to expire on 31st March 2010, please complete the attached application form and come into our offices in order to order a new permit. Click here to download an application form

02/03/2010 15:09:23 Shian News February 2010 Our February newsletter has information on: Claiming back your bank charges Parking Permits Tenants Away Day - Euro Disney Internet Repair Reporting - Housecall Home Access Grant Shian's 21st Anniversary To view Februarys newsletter click here

02/03/2010 15:07:42 Shian News December 2009 Our December Newsletter has information on: How do we compare with other housing associations Being a good neighbour Heating contract Saving Money by Saving Energy Click here to view December's newsletter

02/03/2010 15:02:38 Shian News October 2009 Our October newsletter has information on: Maximising family incomes to help tackle child poverty Pest control and bulk rubbish Tenants association Repair reporting Click here to view our October newsletter

02/03/2010 14:35:47 Shian News July 2009 Our July newsletter has information on: Are you struggling to pay your rent Fire Safety in Housing Becoming a Volunteer Click here to view our July newsletter

01/04/2009 23:39:16 Parking Permits Just a reminder to all tenants that parking permits expire on 31st March each year. To apply for a new one call our offices on 020 8985 7120

03/03/2009 18:50:16 National Conversation The National Conversation is your chance to tell us what services are most important to you as a tenant of a housing association, council, co-op or ALMO. This will help the TSA set standards that will make sure we gives you an excellent service. Take part by attending our National Conversation event at Shian's offices and filling out a questionnaire. The event will be held on Tuesday

Shian News Supplement February 2009 Our February news supplement has information on: The National Conversation Parking Permits Disabled Facilities Grant Controlled Parking questionnaire Click here to see our February newsletter

Shian News January 2009 Our January newsletter has information on: New Central Heating Contractor Central Heating Contractor TSA National Conversation Energy Prices Click here to see our January 09 newsletter

Shian News December 2008 Our December newsletter has information on: Managing the cost of Christmas Prize Draws Office Closure Emergency Contacts Click here to see December's newsletter

Shian News October 2008 Our October 2008 Newsletter has information on: Energy Prices Seaside Trip Service Improvement Legal Action and Statistics Corgi Regulations Makeda Weaver Project Seaside Trip Photos How Clean Is Your House Pest Control Meeting Housing Transfers Forthcoming Events Click here to view October's newsletter

Shian News July 2008 Our July newsletter has information on: Tenant's Participation Shian Statistics Taking Care of Your Home Pest Infestation Cut Your Bills Shian in the Slammer Click here to view this newsletter Click here to see our July newsletter

Shian News May 2008 Our May newsletter has information on: Residents Participation Winners of Status Survey Service Improvements Shian Statistics Forthcoming events A Tenants Story Take A Break Click here to see our May Newsletter

Shian Housing Association’s Tenant’s Newsletter October 2006 Our October Newsletter has information on: •IVA •Evictions •Fly Tipping •Tenancy Audits •Facts & Figures Page 5 Staff Set Up •Take a Break And other useful information Click here to see our October 2006 News Letter

Shian Housing Association’s Tenant’s Newsletter June 2006 Our June News Letter has information on: •How to qualify for Shian Housing Association Supported Housing •Tenant Board Election •Homeswap •Sudoku •Praises to Shian •Competition And other useful information Click here to view the June 2006 news letter