Reporting Complaints
What is a complaint?
Shian aims to provide services fairly and efficiently. A complaint is when you feel that we have done something wrong or badly which has resulted in you getting less than the standard of service that we have promised. Examples of this are: not carrying out a repair; not responding to letters; providing wrong advice; breaking appointments; or if you feel we have been unhelpful.
How can you complain?
You can fill in this form, which you can e-mail or post to us, write your own letter, telephone us; email staff, or visit us.
Shian aims to provide services fairly and efficiently. A complaint is when you feel that we have done something wrong or badly which has resulted in you getting less than the standard of service that we have promised. Examples of this are: not carrying out a repair; not responding to letters; providing wrong advice; breaking appointments; or if you feel we have been unhelpful.
How can you complain?
You can fill in this form, which you can e-mail or post to us, write your own letter, telephone us; email staff, or visit us.
