Our service charter sets out the services we provide, and the standards and timescales we work to achieve.
It includes:
- our methods and timescales for contacting you
- how we handle appointments and visits
- our rents and arrears service
- our repairs service
- how we manage empty homes, home lets and transfers
- how we keep you informed and involve you
- our estate services
- our complaints process
- our approach to anti-social behaviour and harassment
- disability adaptations and home improvements
- consulting you
- staff behaviour, and
- what we expect from you in return.
You will find more details about most of these areas on this website too.