Our service charter sets out the services we provide, and the standards and timescales we work to achieve.

It includes:

• our methods and timescales for contacting you
• how we handle appointments and visits
• our rents and arrears service
• our repairs service
• how we manage empty homes, home lets and transfers
• how we keep you informed and involve you
• our estate services
• our complaints process
• our approach to anti-social behaviour and harassment
• disability adaptations and home improvements
• consulting you
• staff behaviour, and
• what we expect from you in return.

You will find more details about most of these areas on this website too.