We are committed to constantly improving the services we offer and believe that involving residents and listening to their views will help us to do this.

There are lots of ways you can get involved and you don’t have to attend meetings if you don’t want to. You are welcome to call, email or write at any time to give us your feedback.

We provide fun days (sometimes in partnership with other landlords), which include activities for all the family. We use these events to find out more about your views about our services.  

We also organise highly enjoyable family day trips to the seaside or visitor attractions.

“I would definitely attend another trip, coming together as a community is important. Thank you Shian.”

“The staff were very kind and helpful. Everything was lovely, thank you!”

What I enjoyed most:

• “To be with my daughter for fun day.”
• “Time that I was able to spend with family.”
• “Everything from the snack bag, coach, trip and great staff.”
• “Really enjoyed the experience, my kids loved it all.”

We encourage tenants to form or join tenant groups and associations, which can make a big difference to your neighbourhood. We can offer you help and advice, if you want to get one started.

You may not want to set up an ongoing group, but have an idea for your estate to share with your neighbours. We can help you with this too.

Our tenants have already joined two associations set up on multi-landlord estates.

• Victoria Community Association is a well-established group on the Kingshold Estate.
• Ferry Lane Action Group (FLAG) in Tottenham, welcomes our residents from Reedham Close.

To find out more about tenant groups, call us on 020 8985 1720 or email housing@shian.org.uk

Several times a year, we hold open meetings for all residents to discuss our services and give their views. To find out more about taking part in the Panel, call or email the office.

Estate champions are our eyes and ears on your estate. They monitor what’s going on and let us know if any problems are developing.

To become an estate champion, call or email the office.

If we’re going to make a major change to the way we manage your estate, or we plan to carry out major works, we will consult you.

If it is a straightforward change, we may just write, text or email you. We will give you plenty of detail and give you 14 days to comment in writing or by phone.

If your homes are affected, we may also hold a meeting at or near your estate. We will give you at least seven days’ notice.

We might decide to speak to you individually as well.