As at 31 March 2019, we provided and owned outright:
With total assets in excess of £52m.
In 2018-19, we carried out 1,387 day-to-day repairs, spending in excess of £500,000. We completed 100% of emergencies and more than 97% of other repairs on target. Over the year, the average urgent job was completed in under two days, while It took just over seven days to complete the average routine job.
We have a contract with Acuity to carry out ongoing survey work for us, with residents who have recently had a repair done. The surveys provide us with the valuable feedback about how residents view our overall services.
Recent reports showed that:
Our net promoter score on customer contact was 24%.
On repairs we could report that:
Our net promoter score for repairs was 32%.
Our Value for Money (VfM) statement sets out our policy on providing efficient services. It is aimed at our residents, stakeholders, Board and staff and meets the requirements of our regulator.
We define VfM as the right balance between quality, effectiveness, efficiency and economy.
In 2018-19, we: