Shian
Annual Report 2022-2023
Annual Report 2021-2022
Annual Report 2020-2021
Annual Report 2019-2020
Annual Report 2018
Annual Report 2017
Shian News May 2024
Shian News December 2023
Shian News May 2023
Christmas News 2022
July Newsletter 2022
March Newsletter 2022
Christmas News 2021
Shian News July 2021
Shian News March 2021
Christmas News 2020
Shian News Nov 2020
Shian News July 2020
Shian News April 2020
FAQs leaflet
Tenants’ Handbook
Guidance on repairs and responsibilities
My emergency plan
MyTenancy User Guide
Welfare Support Leaflet – Help with Cost of Living
Damp, Mould & Condensation Leaflet
Tenancy Satisfaction Measure (TSM) Feedback
Guidance on Making a Complaint
Anti-social behaviour policy
Car parking policy
Compensation and goodwill policy
Complaints Policy and Procedure
Scholarship fund eligibility criteria
Domestic violence and abuse policy
Data protection subject access request policy
Mutual exchange policy
Privacy notice
Rent arrears strategy
Service charter
Unacceptable behaviour policy
Transfer policy
Fire safety leaflet
Complaint Handling Code – Self Assessment
Governing Body’s Respose to Complaint Report
The Annual Complaints Performance and Service Improvement Report
Complaints and compliments form
Data protection subject access form
Income and expenditure form
Mutual exchange form
Parking Terms and Agreement Form
Scholarship fund form
Tenant’s notice to quit
Transfer form
Welfare fund form
Covid-19 Financial Assistance Form
Home Improvement Application