Between June and August 2025, many of you took part in an important survey. All tenants
were invited to participate in the survey by completing either an online, postal or telephone
questionnaire.

The survey was carried out by an independent market research company, Acuity
Research and Practice. It focused on how happy you are with the way Odu-Dua
Housing Association (Odu-Dua) maintains your home and delivers key services.
The survey also collected the Tenant Satisfaction Measures as required by the
Regulator of Social Housing.

The findings will provide a view of the main drivers behind
satisfaction levels, and the issues tenants are most concerned about,
informing Odu-Dua’s future strategic and operational planning.

This report contains key survey results regarding tenants’ opinions
about their homes and the services received.